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Service
After-sales service
Rapid response, professional solutions
Worry-free after-sales service
We are committed to creating a comprehensive and worry-free after-sales experience: our products come with a 12-month extended warranty, eliminating your concerns; we offer in-depth customized services to meet the needs of different industries, ensuring solutions fit practical applications; relying on advanced software architecture, we support convenient remote upgrades, keeping your system up-to-date; and we strictly control hardware quality, passing high-reliability tests to withstand harsh environments. From hardware and software to personalized support, we leverage our professional capabilities to ensure your peace of mind throughout your use.
After-sales email:sales@zdl-robotics.com
After-sales service hotline:027-87512188
Technical consultation and solution customization
Our team of senior experts will provide you with one-on-one technical consultation and tailor-made solutions to ensure a precise match with your business needs.
Rapid response and after-sales support
We offer 24/7 customer service hotline and online support to quickly respond to your needs; and a comprehensive after-sales service system to ensure efficient problem resolution.
Training and Skills Enhancement
We provide systematic operation training, technical guidance, and industry application case sharing to help your team quickly master product usage and maintenance skills.
Continuous upgrades and optimizations
Based on market dynamics and technological innovation, we regularly push out product upgrades and feature optimizations to ensure you always enjoy a cutting-edge technological experience.
Frequently Asked Questions
Helping you quickly understand the product
askWhat kind of company is Zhidongli Robotics Co., Ltd.?
answer Zhidongli Robotics Co., Ltd. is a national high-tech enterprise specializing in the research, design, production, and sales of core components for humanoid robots and power modules for mobile robots. It is a full-stack supplier of embodied robot hardware products. The company is committed to promoting the commercialization of cutting-edge technologies such as intelligent drive technology, forward design of humanoid limbs, and high-performance humanoid arm control, providing comprehensive robot solutions for industrial manufacturing, commercial services, and public services.
askWhat is the main background of Zhidongli Robotics Company?
answer Zhidongli Robotics is led by senior professors in the field of robotics from Wuhan University of Technology and Huazhong University of Science and Technology, and brings together a team of experts with rich industry experience, focusing on the core technologies and industrial applications of humanoid robots.
askWhat important qualifications and honors has Zhidongli obtained?
answer
National High-tech Enterprise
• GGII Mobile Robotics was named a "2024 Outstanding Company in the Humanoid Robot Supply Chain"
• 2025 Senior Engineering Golden Globe Award for "Technology Pioneer"
• Vice Chairman Unit of Hubei Provincial Robotics Industry Technology Innovation Strategic Alliance
• Member of the Hubei Humanoid Robot Industry Alliance
• Possesses 10+ invention patents, 20+ utility model patents, and multiple core software copyrights, covering joint modules, force control algorithms, robot structures, etc.
• Certified by ISO 9001, ISO 14001, and ISO 45001
askIn which cities does the company have offices or R&D facilities?
answer The company is headquartered in Wuxi, Jiangsu Province, and also has an R&D and production base in Hongshan District, Wuhan City.
askWhat types of joint modules are there?
answer It includes harmonic modules (types 11 to 32), linear joint modules (thrust 500N to 10000N), and high-torque rotary modules (150N·m to 250N·m), supports EtherCAT/CANopen communication, and features high power density and self-tuning function.
askDoes the product customization service support this product?
answer

We support in-depth customization services, including complete machines, joint modules, control systems, etc. Please consult our staff for details.

askHow can I obtain product quotes or technical solutions?
answer

Please contact the official sales or technical support team of Zhidongli Robotics. Contact information can be found at the bottom of the official website.

askCan the product be used in extreme temperature environments?
answer

Some joint modules and controllers support an operating temperature range of -40℃ to 60℃. Please confirm the specific model and consult our staff for details.

askWhat is the protection level?
answer

The standard protection rating is IP40. Some components can be customized to a higher protection rating upon request. Please consult our staff for details.

askDoes it support internationally accepted communication protocols?
answer

It supports mainstream industrial communication protocols such as EtherCAT, CANopen, and Modbus RTU.

askDo you provide technical support and secondary development interfaces?
answer

It provides C++/ROS/Python APIs, SDKs, and real-time control interfaces to support users in secondary development and algorithm integration.

askHow is after-sales service guaranteed for the products?
answer

We offer a 12-month warranty, worry-free after-sales service, remote upgrades, and high-reliability testing.

askWhich companies or universities does Zhidongli collaborate with?
answer

Partners include companies such as Tianqi Shares, UBTECH Robotics, Galaxy General, Seres, iFlytek, and Huazhong Numerical Control, as well as universities such as Wuhan University of Technology, Huazhong University of Science and Technology, and Zhejiang University.

askDo you provide remote data acquisition equipment?
answer

It offers wearable telecontrol kits, including a dual-arm exoskeleton (18 DOF), data acquisition gloves (44 DOF), VR telecontrol kit, and two-finger gripper, supporting wireless/wired communication, suitable for robot data acquisition and remote control.

askWhat are the characteristics of the cerebellar controller?
answer

Based on the Wanghuo real-time Linux system, it has a response latency of 480ns, an instruction frequency of 32kHz, and supports EtherCAT jitter of <1.08μs, making it suitable for high-precision motion control.

askWhat are the core technology directions of Zhidongli?
answer This mainly includes: intelligent drive technology, forward design of humanoid limbs, high-performance force-controlled humanoid arm technology, as well as cerebellar controller and Sim2Real electromechanical twin modeling.

Online message

027-87512188
027-87512188
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